We are large Imaging group, with 30 locations in Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve.
We are looking for a Marketing and Provider Relations to join our growing team on a full- time basis. You will be working a majority of your day off-site and build relationships with referring physicians and medical offices in your assigned area. Your primary responsibility is to offer superior customer service to existing clients/ contracts (including managed care organizations), physicians, medical offices, IPA's, and other contracted accounts.
In the position you will:
- Identify and resolve service issues relating to referring physicians, their staff and patients. - Provide turnkey services to referring physician offices by acting as liaison between operations management - Corporate management and billing departments, to ensure timely turnaround of service issues and/or concerns - Keep sales, operations and radiologists updated on account issues and resolution (status) - Maintain special assignment accounts as directed by Operations
You will assist the VP of Business Development to coordinate effective office visits. The purpose of these visits will be to:
* Educate referring and new offices on enhancements, new studies, and advances -- essentially target market * Increase referral percentages/volume and word of mouth * Increase referral percentages/volume from currently non-referring offices * Maintain image in the community as cutting-edge experts * Bring our level of service to the offices * Effectively manage territory
The right candidate must have:
- Strong written and verbal communications skills - Professional customer service skills - Good overall clerical skills - Must be detail oriented and organized - Must be able to interact effectively and professionally with doctors, referring doctors, patients, vendors, peers, staff and management - Should posses current California driver's license and good driving record
Qualifications: - Preferred 1 year experience in healthcare - Knowledge of preparing, and interpreting spreadsheets and reports - Managed care contracting experience is highly desirable - Good selling skills is highly desirable - Bilingual is a PLUS!