Your Role
As an IT Support Specialist for Gensler’s Los Angeles office, you will support our IT team on a temporary full-time basis.
What You Will Do
- Effectively communicate and work with every level of employee from general end users to high level managers and Principals.
- Determine most effective problem resolution to minimize client downtime.
- Provide first level service delivery and support for Microsoft and Apple platforms, Microsoft Office 365, and Microsoft Office products.
- Provide basic support for Gensler private cloud (Workspace) on the Citrix platform.
- Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the Gensler IT infrastructure.
- Install and configure other specialized (departmental) software and provide end user support.
- Install and troubleshoot remotely on user laptops through Bomgar (or other remote control tools)
- Support delivery and basic troubleshooting of Gensler standard operating systems, upgrades, and patches.
- Maintain and complete appropriate records for incident resolution in Gensler’s ticketing system.
- Comply with vendor specific maintenance and repair procedures.
- Establish and document configurations, installations, and best practices. Create support documentation appropriately for new issues.
- Understand basic ITIL processes.
- Provide technical support for conferencing and A/V systems in addition to Microsoft Teams and Zoom support.
Additional Responsibilities
- Accept and perform special project assignments as deemed necessary by IT management.
- Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by Gensler. Develop and expand knowledge of these technologies over time.
- Always seek to provide positive end-user experiences with Gensler technology and seek to educate staff to get the most out of the Gensler infrastructure.
- Develop rapport with staff to understand their technology skills and tailor hands-on support accordingly.
- Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel.
- Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality.
Your Qualifications
- You have a Bachelor's Degree in Computer Science
- Have at least 1 year of post-graduate IT or software engineer experience
- Education, training, or experience in IT, Computer Science, or related fields
- Willingness to perform all job duties with enthusiasm and a positive outlook
- Deep appreciation for teamwork and drive to be part of a high-level team
- Strong organization, communication, and time management skills to work in an independent environment
- Effective problem-solving skills, analytical aptitude, and an ability to learn quickly
- Availability to work ON SITE for 40 hrs/week within standard business hours
To be considered, please submit a resume in PDF format.
*The compensation range is $24 - $25 per hour.