Director of Sales & Marketing

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

1. Respond to internal and external Sales inquiries or requests and provide assistance as needed
2. Redirect Sales related calls or distribute correspondence to the appropriate person of the team
3. Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.)
4. Lead the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.
5. Schedule meetings, interviews, Sales events etc. and maintain the team’s agenda
6. Coordinate training sessions and seminars
7. Together with the Director of Revenue implement the agreed rate structure and strategy for all market segments
8. Lead all sales activities for Sales Managers and ensure that they meet their sales goals
9. Establish and maintain effective employee working relations both within the department and with other departments
10. Attend selected trade and travel functions, i.e. trade shows and local Hotel and Convention Association meetings to promote sales and image for the hotel
11. Plan and where appropriate, execute sales trips to major market areas and report new potential market areas that should be covered
12. Analyze and review market changes with the Director of Revenue and implement programs with the Sales Team to meet these changes, i.e. changes to the FIT segment, inflation, or competitor initiatives
13. Maintain close relationships with all key decision-makers both in local and international markets
14. Organize and accompany familiarization site inspection trips with major clients
15. Regularly entertain major clients of the hotel
16. Maintain a high level of exposure for the hotel in the major marketing areas through direct sales solicitation, telephone and written communications
17. Ensure up-to-date Delphi Sales and Catering profile
18. Explore new markets and potential accounts for follow-up by Sales Managers
19. Pay regular visits to all major accounts
20. Analyze and evaluate client production with Sales Managers and implement sales action plans
21. Provide feedback and market information to General Manager on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff
22. Implement all sales and marketing action plans in the Marketing Plan
23. Propose and initiate, new services and products for our guests
24. Work in conjunction with the Director of Revenue to ensure accurate forecasting is completed monthly
25. Work in conjunction with the Financial Controller and the General Manager to develop and present the annual budget
26. Monitor and review the Sales incentive programs monthly
27. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
28. Maintain “open door” communication with employees
29. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control 
30. Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel
31. Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
32. Ensure staff understands their job expectations before holding them accountable

1. Experience as a Director of Sales within the hospitality market preferred
2. Bachelor's degree/higher education qualification/equivalent in marketing or related field preferred
3. Four or more years of experience in a hotel sales and marketing setting with direct management experience over a sales team.  
4. Strong communication skills.
5. Strong knowledge of local businesses and business trends required.
6. Collaborative Spirit
7. Ethical Conduct
8. Positive Attitude
9. Eye for Detail

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.