Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
This position requires the candidate to be onsite in Southern California. Only local candidates considered.
Purpose
The Product Field Marketing Specialist is responsible for driving awareness and adoption of our VAP products, digital solutions and drive the implementation of all Plumbing directions within the network. The role will be based within the Reece network in the respective region they support.
Embody the Culture and Build Relationships
- Embrace the company purpose and live the values.
- Implement and role model our service standards.
- Effectively communicate with others in a positive, constructive and respectful manner.
- Develop strong working relationships, collaborating with cross functional partners.
Key Role
- Grow the sales of VAPs throughout the Reece network.
- Ensure that all Plumbing Directions are implemented by the branch network.
Key Responsibilities
VAP Products
- Ensure that all staff are knowledgeable on VAPs and have the ability to sell them
- Increase the awareness and knowledge of Reece VAP Plumbing products
- Ensure branches consistently sell the full range of VAP.
- Increase VAP sales within region
- Keeps abreast of the changes occurring in the market place in respect to competitors, like products, regulation changes and plumbing standards, product shifts and pricing etc.
- Provide demonstrations and training to customers where required, incorporating staff where possible.
Customer Relationship
- Support internal and external customer requirements
- Conducts site and customers visits to gain knowledge to maximize the sales of the products
- Build strong relationships with operations, regional VPs & branch managers
- Follows the systems that have been developed for handling customer service calls and complaints related to VAP products
- Proactively responds to customer complaints or issues relating to installations, etc. and resolves to meet the satisfaction of the customer, Reece and branch management
- Provides technical assistance to internal and external customers
- Train branch staff on the full range of Plumbing VAP product via branch visits.
- Facilitate ongoing training programs for staff and customers to improve their product knowledge on VAP.
- Actively participate in further training provided by relevant manufacturers and suppliers as required.
- Actively participate in sales training programs provided by the company to assist in the development of skills attained.
Branch Visits
- Conduct branch visits on an agreed basis to discuss the standard agenda.
- The Standard agenda will include new products released, new directions released, merchandising requirements, current promotions, VAP focus for the month and any other important information that needs to be communicated to the branch.
- Effectively manage time by scheduling branch visits and appointments.
- Provide a link between the Merchandising department and branches to capture feedback on ways to improve directions, products, service, promotions, etc.
- Actively encourage staff within region to submit ideas for improvement.
New branches/Refurbishments
- Ensuring new branch managers understand the new branch set up process and assist new branches with the set up of their branch and in particular the trade display area.
- Ensure new branches follow all Merchandising Directions.
Key Competencies and Skills Required
- Strong leadership and coaching skills with the ability to inspire and motivate team members in the network.
- Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Passion for training others and enjoys being in front of people.
- Analytical mindset with the ability to interpret data and insights to drive informed decision-making.
- Creative thinker with a passion for innovation and driving business growth.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Possess a bias to action with the ability to manage time, schedules and competing priorities.
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.