Senior IT Support Engineer

The Role 

You will provide expert-level technical assistance to internal users, manage complex IT issues, and ensure the smooth operation of IT systems across the organization. You will also play a key role in mentoring junior support staff, implementing IT best practices, and contributing to IT projects that enhance the overall user experience and system reliability. 

Responsibilities 

• Provide high quality support for a wide range of hardware, software, network and system issues, including troubleshooting common and complex problems related to desktops, laptops, servers, operating systems and enterprise software  

• Assist in the configuration, installation and maintenance of hardware, software and networking tools and equipment  

• Take ownership of high-priority incidents, ensure timely resolution and drive root-cause analyses for recurring technical problems 

• Offer exceptional end user support by troubleshooting and resolving technical issues quickly and efficiently 

• Maintain detailed records of user support requests, resolutions, and configurations 

• Develop and update internal documentation, including knowledge base articles and user guides. 

• Contribute to IT projects, including system upgrades, migrations, and implementations.  

• Use data to drive prioritization of work and design of solutions to create the largest positive impact  

Qualifications 

• Bachelor's degree in information technology, or a STEM discipline or 3+ years of professional experience in IT support roles  

• Strong expertise in desktop support (Windows, macOS, Linux), as well as mobile devices (smartphones, tablets).

• Proficient in troubleshooting common enterprise applications (e.g., Microsoft 365, Office Suite, email clients, and remote access tools)

• In-depth understanding of network fundamentals, including Zero trust networking, VPNs, TCP/IP, DNS, DHCP, and network troubleshooting

• Knowledge of Microsoft related tooling (e.g., PowerShell, Entra ID)  

• Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment

• Excellent communication skills with a focus on delivering clear, concise technical support and training to end users

Nice to Have 

• Experience with Python or Bash  

• Experience with Identity & Access management principles  

• Experience with IaC tools like Terraform, opentofu or ansible  

• Fluency with Linux systems 

• Experience in supporting cloud environments such as Azure or AWS 

Compensation and Benefits: 

• Base salary range for this exempt role is $110,000 – $150,000 + equity in the company 

• Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level 

• Comprehensive benefits package including unlimited paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks 

If you don’t meet 100% of the preferred skills and experience, we encourage you to still apply! Building a spacecraft unlike any other requires a team unlike any other and non-traditional career twists and turns are encouraged! If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

Export Compliance

As defined in the ITAR, “U.S. Persons” include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a “U.S. Person.”

The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a “U.S. person” as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license.

Equal Opportunity

K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.