At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?
As an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you’re piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you’re the point of contact during operations. You’ll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.
Execute commercial end-to-end deliveries with Serve robots in market
Support robots in the field and act as the point of contact for issues that might occur
Aid in deployment of robots to and from market
Uphold efforts to maintain appearance and cleanliness of robots
Help maintain a clean and safe workplace that facilitates frictionless operations
Contribute to the development of processes and routines necessary to operate robots safely
Assist development and quality assurance efforts to improve the product
Provide feedback on product, tools, or features to the development team for iteration
Act as a point of contact for Serve merchants, customers, and stakeholders
Help with day-to-day decision-making to prioritize resources and execute test plans
Provide additional ad hoc operational support to the team as necessary
1-3+ years of experience in operations/logistics, or similar field
Superior organization, collaboration and problem-solving skills
Ability to keep calm under pressure with a can-do attitude to meeting challenges
Ability to work independently with little need for supervision
Available to work scheduled shifts 7 days a week, day and night
Capable of spending multiple hours on your feet and walking/ biking several miles per day
Comfortable riding bicycle in city environment
Comfortable driving U-Haul sized vehicle
Valid US driver’s license
Ability to lift 70 lb
Background Check
Previous experience at high-growth, fast-paced startups
Familiarity with G Suite, with an emphasis on Google Docs and Sheets
Familiarity with Jira
Passion for efficiency, innovation and robotics
Previous military experience or security clearance
Passion for video games
Hiring locations
Currently, we are only hiring US and Canada residents, even for remote jobs.
More about us
Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA’s busiest neighborhoods. Now we're an independent company growing rapidly in order to connect people with what they need via robots designed to serve people.
We are proud to be an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See Serve in action
Serve at TED 2020 main stage